Pikes Peak Center Rules
As a premier performing arts venue hosting concerts, theater productions, and special events, the Pikes Peak Center prioritizes safety, accessibility, and enjoyment for all guests. Understanding these guidelines helps prevent disruptions, ensures compliance, and enhances your experience. Policies may vary by event, so always check the venue’s website or contact them directly for the latest updates. Let’s explore each policy in detail.
Accessibility
The Pikes Peak Center is committed to inclusivity, offering comprehensive ADA-compliant features to accommodate guests with disabilities. Accessible seating is available throughout the venue, including wheelchair spaces and companion seats, which can be purchased online by selecting “Accessible Seating Options” or at the box office. Restrooms on the main level and mezzanine are equipped with accessible stalls and diaper-changing stations for added convenience. Elevators provide easy access to all levels, and assistive listening devices are available upon request at Guest Services. For those with mobility aids, aisles are designed to be wide enough for navigation, though strollers are not permitted in seating areas – contact Guest Services at 719-477-2100 for storage options. If you require sign language interpretation or other accommodations, advance notice is recommended by emailing the venue at least two weeks prior. This policy not only complies with federal laws but also fosters an environment where everyone can enjoy performances without barriers. Attendees should arrive early to allow time for any necessary assistance, and venue staff are trained to handle inquiries discreetly and efficiently.
Animals & Service Dogs
Pets and animals are strictly prohibited inside the Pikes Peak Center to maintain a clean and allergen-free environment for all guests. The only exception is for trained service animals, as defined by the Americans with Disabilities Act (ADA), which assist individuals with disabilities. Emotional support animals, therapy animals, or pets do not qualify under this policy and will not be allowed entry. Service animals must remain under control at all times, typically on a leash or harness, and owners are responsible for their behavior and cleanup. If a service animal becomes disruptive (e.g., barking excessively or showing aggression), staff may ask for its removal. This rule ensures the safety and comfort of all patrons, preventing distractions during performances. Guests planning to bring a service animal should inform the venue in advance for seamless entry and to discuss any specific needs, such as seating arrangements that accommodate the animal without obstructing pathways.
Age Requirements
Age policies at the Pikes Peak Center vary by event but generally prioritize family-friendly access with safeguards for minors. Children under 2 years old are typically admitted without a ticket and must sit on a guardian’s lap, though this does not apply to all shows – always verify with the box office for event-specific rules. For alcohol-related restrictions, a valid government-issued ID is required for purchases, and individuals under 21 caught consuming, possessing, or purchasing alcohol may be ejected and cited by authorities. Those providing alcohol to minors face similar consequences. Some events may have minimum age requirements, such as 18+ for certain concerts, to align with content suitability. This policy promotes responsible attendance and protects younger guests from inappropriate environments. Parents should review event details beforehand and consider noise levels or content that might overwhelm children, ensuring a positive experience for families.
Bag Policy
To enhance security and streamline entry, the Pikes Peak Center enforces a strict bag policy. Large bags, backpacks, or purses are not permitted, as they could conceal prohibited items or cause congestion. Allowed items include small purses or hand-held clutches (up to 12″ x 5″ x 12″), clear plastic bags of the same size, medically necessary bags (subject to inspection), and small diaper bags. All bags are screened at entry points, and non-compliant items must be returned to vehicles or discarded. This measure reduces risks and speeds up lines, contributing to a safer venue. Attendees are advised to travel light, using venue lockers if available, or plan ahead by leaving valuables at home. Non-compliance can result in denied entry, so checking the policy per event is crucial for hassle-free access.
Entry and Security
Entry procedures are designed for maximum safety, featuring walk-through metal detectors and thorough bag checks. Guests should arrive early to account for potential lines, as re-entry is not allowed – once you leave, you cannot return on the same ticket. Security personnel may inspect any undetected devices, and all attendees must present valid tickets and occupy only their assigned seats. This no-re-entry rule prevents disruptions and maintains crowd control. In-depth security includes prohibiting items that could pose threats, with ejection for violations. Tips for smooth entry: Have tickets ready on your phone or printed, remove metal objects from pockets, and cooperate with staff. These protocols, influenced by post-9/11 standards, ensure a secure environment without compromising enjoyment.
Food, Drink & Alcohol
Outside food and beverages are banned to support venue concessions and maintain cleanliness. Inside, a variety of snacks, meals, and drinks are available, with alcohol sales requiring valid ID and ceasing after intermission or at management’s discretion. Beverages may be transferred to plastic cups, and no alcohol can leave the premises. Some events are alcohol-free. Guests must drink responsibly, arranging safe transport if needed. This policy curbs overconsumption and litter, promoting health and order. For dietary needs, contact the venue ahead for exceptions like medical foods.
Payment Options
The Pikes Peak Center operates cashless concessions for efficiency, accepting Apple Pay, Google Pay, Samsung Pay, credit, and debit cards. Cash users can purchase venue gift cards on-site. An ATM is available in the box office. This modern approach reduces wait times and enhances hygiene, especially post-pandemic.
Photography and Recording
Photography and recording policies protect artists’ rights and audience immersion. Professional cameras, detachable lenses, GoPros, and iPads are prohibited. Personal cameras are allowed on an event-by-event basis, limited to small, non-detachable lens models. Audio/video recording is strictly forbidden, with devices subject to confiscation. This preserves intellectual property and prevents distractions.
Prohibited Items
A extensive list of prohibited items ensures safety. This includes weapons, drugs, outside food, large bags, drones, laser pointers, and more. Even legal items like marijuana are banned indoors. Violations lead to ejection.
Smoking Policy
The venue is entirely non-smoking, including e-cigarettes and marijuana, with smoking allowed outside at least 15 feet from doors. This promotes health and complies with local laws. In summary, adhering to these policies at Pikes Peak Center guarantees a respectful, secure atmosphere. For more details, visit the official website or call 719-477-2100.